Refund Policy - MiniShoots

14-Day Money-Back Guarantee

Not satisfied? Get a full refund within 14 days of purchase. No questions asked.

1. Our Refund Policy

We want you to be completely satisfied with MiniShoots. If you're not happy with your purchase for any reason, we offer a straightforward refund policy.

14-Day Money-Back Guarantee: You may request a full refund within 14 days of your subscription purchase date. No questions asked, no conditions, no exceptions.

2. Web Subscription Refunds (Paddle)

Web subscriptions are processed by Paddle.com, our Merchant of Record. Paddle handles all payment processing and refund requests for web purchases.

2.1 Pro Monthly Subscription ($59/month)

14-Day Refund: Full refund available within 14 days of purchase
Cancellation: You may cancel at any time; access continues until the end of your billing period

2.2 Pro Annual Subscription ($399/year)

14-Day Refund: Full refund available within 14 days of purchase
Cancellation: You may cancel at any time; access continues until the end of your subscription year

2.3 How to Request a Refund

Email support@minishoots.com within 14 days of your purchase
Include your account email and purchase date
Refunds are processed by Paddle within 5-10 business days
Refunds are returned to your original payment method

3. Starter Plan (Free)

The Starter plan is free to use with no subscription fee. The 3.9% commission per booking is a transaction fee and is not refundable once a client payment is processed.

4. iOS In-App Purchase Refunds

Pro subscriptions purchased through the iOS app are managed by Apple. To request a refund:

Visit reportaproblem.apple.com
Sign in with your Apple ID
Find your MiniShoots subscription purchase
Select "Request a refund"
Choose a reason and submit

Apple determines refund eligibility according to their policies. Processing typically takes 3-5 business days after Apple approval.

5. Client Session Booking Refunds

Important: Refunds for photography session bookings are managed by individual photographers, not by MiniShoots. Each photographer sets their own refund and cancellation policies.

When a client books a photography session through MiniShoots:

Payment goes directly to the photographer's Square account
The photographer is responsible for all refund decisions
MiniShoots provides tools to process refunds but does not control refund decisions

To request a refund for a photography session, contact the photographer directly using the contact information in your booking confirmation email.

6. Contact Us

Questions about refunds? Email us at support@minishoots.com

We're here to help. If you have any questions about our refund policy, we're happy to assist.